Sentiment Analysis
Track customer emotions and conversation sentiment in real-time
Average Sentiment Score
+0.08
Range: -1 (negative) to +1 (positive)
Positive Conversations
1
33% of total
Neutral Conversations
1
33% of total
Negative Conversations
1
33% of total
Sentiment Distribution
Overall sentiment breakdown across all conversations
Positive
1 (33%)Neutral
1 (33%)Negative
1 (33%)Average Confidence Score
88.3%
Recent Sentiment Analyses
Detailed sentiment and emotion breakdown by conversation
Conversation conv-1
Positive
Confidence: 92%Sentiment Score
+0.78
Emotion Breakdown
joy
65%
sadness
5%
anger
2%
fear
3%
surprise
25%
Conversation conv-2
Neutral
Confidence: 85%Sentiment Score
+0.12
Emotion Breakdown
joy
20%
sadness
15%
anger
10%
fear
5%
surprise
50%
Conversation conv-3
Negative
Confidence: 88%Sentiment Score
-0.65
Emotion Breakdown
joy
5%
sadness
25%
anger
55%
fear
10%
surprise
5%