Smart Routing
Intelligently route conversations to the right bot or agent
Active Routing Rules
3
0 disabled
Total Matches
259
Across all routing rules
Avg Matches per Rule
86
Per active rule
Routing Rules
Rules are evaluated in priority order (1 = highest)
Route technical questions to specialized tech support bot
Route high-value customers to senior support agents
Route billing inquiries to finance bot
Technical Issues to Tech Support Bot
Route technical questions to specialized tech support bot
Routing Flow
Visual representation of how this rule routes conversations
IF Conditions Match
THEN Take Action
Assign to Bot
Value: bot-3
Matching Conditions
Conversations matching ALL of these conditions will be routed
Keywords
Required Tags
Routing Action
The action that will be taken for matching conversations
Assign to Bot
Target: bot-3
This rule has successfully routed 127 conversations since creation.